You can use our cancelation form anytime to cancel your subscription: CANCELATION FORM >

If you have forgotten your password, you can opt to reset your password on the log in page

If you are still having difficulty feel free to get in touch with the support team

If you are receiving the message ‘authentication problem. Please contact administrator’ when trying to log in, this is due to our system detecting multiple IP addresses logging into your user account at the same time and your account has been temporarily locked. Please use our Contact form to reach our team and have your account unlocked. 

To ensure this doesn’t happen again, please do not share your account details with anyone, and ensure if you are using a VPN with multiple devices that you have the same location set for each device’s VPN

You can update your account information by heading to the account page and heading to ‘Update Credit Card Info’

Sorry to hear that. Please drop us a message via the Contact form

Be sure to include your username 

Super Fans have access to be able to download the weekly ‘Release’ videos or photosets. 

Super Fans are limited to download 1 (one) item per day, 24hours after the previous download, and only on Desktop/laptop device, not on Mobile. The 24 hour counter resets 24 hours after your last download. And the date is corilated to UTC+0 time zone.

Super Fan Bonus Releases are not available for download only ‘weekly releases’.

Standard Fans are not able to download any content but can stream. 

If you find you are experiencing the ‘Download Limit Exceeded’ message even after 24 hours since your last download, here is a few things you might need to do: 

• Each time you log in to download an item, make sure you clear your browsers cache/cookies. Some times you might be viewing an older version of the site, due to cache, and so your download counter might not have updated.
• We suggest using Chrome Browser in incognito mode 
• Ensure that it is at least 30 hours since your last download

Every so often Super Fans Bonus Release are published exclusively for Super Fans.

There is also a big library of previously published Super Fan Bonus releases for Super Fans to explore.

If you have purchased a membership but content that should be visible is still locked, please try clearing your browsers cache. The process is different for different browsers, but you can follow the guides detailed here.

‘Daily Feed’ or ‘Feed’ is only available to Super Fans. Super Fans can enjoy the daily naughty videos putri posts here

Video content is 1080p. Our video player is automatically adaptive to your wifi connection strength and will seek to avoid buffering by using a playback resolution that can be continuious.

Good idea. You can do this by logging in and heading to the join page. Here you can see the plans available for you to upgrade to, and can select the desired plan. Your current plans value will be deducted from the new plan 

Sorry to hear that. We advise getting in touch with the payment processor company you used for you payment. Either CCBILL or Epoch

Sorry to hear that. Thankfully we have a few payment options to pick from. If one of the payment options does not work for you please try one of our others

Yes photosets and videos have 1 watermark in the bottom corner of the image, and some will also have a second watermark in the middle of the image. This is to stop piracy and resale of the content.

For more explicit content unique user details maybe used for the watermark to identify leaks.

If the videos are not playing, there is a few to try trouble-shootings;

1. Try using a different browser. Log out of your account on the current browser, and log in on a different browser (Chrome, Safari, Firefox, Brave). Also try using private browser like Chrome Incognito.
2. Clear your browsers Cache, browsing history and cookies, as this can interfere with the video connection.
3. Try a different device. If you are using phone and have the option to try a Desktop device please try this. And if it works on one of the devices, this will show you it is a device issue and not a website issue.

If these 3 issues do not help, please contact [email protected]

A Life Time Super Fan membership has all the same perks as a monthly, 3 monthly or 6 monthly Super Fan subscription, but additionally have access to the BTS-X Film Store, and option to subscribe to XXX Daily feed. Please note, for Life time members the BTS-X films and XXX Daily Feed are additional purchases, not free with the membership.

No problem. Drop us a message on our contact page and we will do that for you

If you need further assistance please get in touch from our contact page

If your bank card is being declined for any reason we have some alternative options for checking out.

Please bare in mind these options only allow for one time payments, and not reoccurring subscriptions. So for example if you are paying for a monthly subscription, only the first month with be paid for, and your subscription will not re-bill after that.

Paypal – You can manually send funds via PayPal to purchase your subscription or order.  paypal.me/ws027489   Please include your username, email address and full name in the description of the payment and we will add your purchase to your user account as soon as we receive the funds. Please ensure to use ‘Friends & Family’ option and not ‘Business Purchase’ otherwise the payment will be returned to you.

Paxum – You can manually send funds via Paxum Wallet to purchase your subscription or order. Send funds to our Paxum Wallet: [email protected] . Please include your Putricinta.com account username, email address and full name in the description of the payment and we will add your purchase to your user account as soon as we receive the funds.

PC Credits or Putri Cinta.com Credits are our website currency, that you can use to purchase products and subscriptions on putricinta.com.

You can top up your PC Credits and view your wallet balance from the user dashboard.

PC Credits is a good alternative if you are experiencing difficulty paying with your bank card for various products